The Security Operations Management Service is designed to assist organizations with the strategic alignment and automation of security, operations, and compliance processes and reports and enable them to administer an incident handling program on a day-to-day basis. Through the development of processes and procedures, this service aligns operational strategies and methodologies with business requirements.

Currently, in many organizations, technology such as security incident and event management (SIEM) is deployed tactically to address a specific issue of or use simply as a log integrator. Such limited deployment, which aggregates security logs without supporting processes and procedures, fails to exploit the full potential of the SIEM platform to reduce risk and automate security operations. When SIEM is strategically deployed to meet critical business challenges, it is easier to manage security consistently across the enterprise and reduce costs associated with compliance and IT overhead. A comprehensive operational capability lets you automate as many processes as possible to meet security and compliance goals, while keeping staffing at existing or reduced levels.

This service increases the return on your investment in security operations by defining effective processes and procedures, centralizing activities and identifying automation efficiencies, which collectively ensure alignment with business drivers and your overall objectives. The service includes the development of processes and procedures for security management, incident response, compliance reporting and IT operations. For instance, a security review may result in the development of plans for automating aspects of the security operations center (SOC) such as corporate ticketing.