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We Are Hiring

We’re looking for qualified candidates to be a part of our team. View the listing below for role, job description, desired background / skillset and additional information.

Role:

Engagement Manager

Department:

Project Management Office

Location:

Scottsdale, Arizona (SOC)

Manager:
Chase Hall
Job Description:

The Engagement Manager be responsible for customer satisfaction, value realization of our MDR services and customer retention. We are looking for a dynamic individual that has a proven track record in customer success. In this role, you will advocate for the customer internally and focus on a positive customer experience.

What You Will Be Doing:
  • Conduct weekly / monthly business reviews with assigned customer base to review metrics, investigations, and demonstrate ROI
  • Work proactively with customers to ensure satisfaction and retention of new and current customers
  • Establish measurable and achievable critical success factors for all projects /engagements
  • Proactively monitor, measure, and manage the execution of deliverables and project / engagement performance from initiation though implementation
  • Regularly report project/engagement status to project team, customer and leadership
  • Develop objectives and accountability that drive an improved customer experience
  • Secure strong, reference-able relationships within assigned customer base
  • Work with internal teams and external partners to resolve critical customer issues
Desired Background / Skillset:
  • BA/BS in Computer Science or related field or equivalentwork experience
  • 3 – 5 years’ work experience in customer success
  • Knowledge of customer service practices
  • Experience with CRM software such as Salesforce
  • Knowledge of technologies such as IT networking, IT securityand cloud
  • Proficient in MS Office, specifically Excel and PowerPoint
  • Technical aptitude to learn software programs
  • Critical thinking skills
Desired Education Level:

Bachelor's Degree or Equivalent Experience

We are an Equal Opportunity Employer

DATASHIELD is an equal opportunity employer committed to diversity in the workplace.

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Why Work For DATASHIELD?

Growth

DATASHIELD is growing. We want you to grow with us. New openings can fast track your career.

Great Location

There’s a reason they call it the Valley of the Sun. Ditch the puffy coat. You won’t need it.

Compensation

With DATASHIELD's competitive salaries and benefit packages, you’ll be paid what you’re worth.